Payment status

Refund policy

Initial moderation happens before payment. Whop processes only approved one-time sponsored placement purchases.

Effective August 24, 2026

Initial moderation

Rejected applications are never charged.

If we reject the submitted name, logo, copy or destination during the first review, checkout is never opened and no payment is taken.

Completed placements

Being displaced by a later purchase is part of the disclosed service and is not grounds for a refund. We also do not refund based on traffic, clicks, leads, conversions, search ranking or other performance expectations.

Duplicate or technical charges

Contact support with the Whop receipt ID if you believe you were charged twice or paid but the order was not recorded. Verified duplicate charges or failures to provide the purchased placement are refunded.

How refunds are returned

Approved refunds are submitted to Whop and returned through the original payment processor. Bank processing time is outside HEAVEN’s control. Never send card numbers or other payment credentials through the claim form.