HEAVENPayment status
Refund policy
Our payment provider processes one-time sponsored placement purchases. Completed placements are generally final, with protection for duplicate charges and non-delivery.
Effective August 24, 2026
Secure checkout
You are charged only after completing secure checkout.
Entering display details on HEAVEN does not expose card or bank information to us. Our payment provider collects payment details and confirms the one-time charge.
Content rejection or non-delivery
If we cannot provide the purchased placement because the submitted name, logo, copy or destination cannot be displayed under the terms, the payment is refunded through the original payment provider. Content removed later because the buyer violated the terms is not automatically eligible for a refund.
Completed placements
Being displaced by a later purchase is part of the disclosed service and is not grounds for a refund. We also do not refund based on traffic, clicks, leads, conversions, search ranking or other performance expectations.
Duplicate or technical charges
Contact support with the payment receipt ID if you believe you were charged twice or paid but the order was not recorded. Verified duplicate charges or failures to provide the purchased placement are refunded.
How refunds are returned
Approved refunds are submitted to the payment provider and returned through the original payment processor. Bank processing time is outside HEAVEN’s control. Never send card numbers or other payment credentials through the plot form.